Reach our team
The Jana Capital support team can help with accounts, deposits, withdrawals, charts, and AI-supported features. Assistance is available around the clock, but does not include individual investment recommendations or outcome guarantees.
For a faster response, share the email connected to your account, explain whether your request concerns registration, a payment, or a technical matter, and include helpful screenshots when relevant. Clear background information can minimise follow-up messages.
Questions about a live transaction or a withdrawal that has not completed are handled as a priority where possible. For your protection, we will never unexpectedly request your complete password or 2FA codes.
Just discovering the platform? Registration can be completed in a few minutes. Once your account is open, you can contact our team with any questions. Our FAQ covers fees, security safeguards, and market access.
For general questions, identity checks, or help with deposits and withdrawals, contact us using the email address below. Choose a descriptive subject such as “Withdrawal update”, “2FA support”, or “Understanding fees”.
[email protected]We usually send an initial reply within a few hours. During busy periods, or when payment checks are needed, processing may take longer; we will provide updates as your request moves forward.
Set up your account in a few minutes without a phone call. After registration, our team can walk you through the interface and help you establish your starting risk controls.
Open my accountThe contact options shown here can be used at any hour. Unless demand is unusually high, standard non-priority enquiries are typically answered within one business day.
Please note: trading can result in losing some or all of your capital. Our support specialists can show you how to use Jana Capital, but their guidance is not a substitute for advice tailored to your financial situation.