Support

We're Ready to Assist You

The Jana Capital team supports account questions, deposits, withdrawals, and the use of charts and AI-assisted tools. Assistance is available 24/7 — without personalized investment advice or guaranteed returns.

Before reaching out, please have your account email, the topic of your query (such as registration, payment, or platform issues), and any relevant screenshots available. A detailed explanation helps us resolve matters swiftly without unnecessary delays.

We prioritise requests concerning active transactions or pending withdrawals whenever feasible. For your protection, we will never request your full password or 2FA codes through unsolicited emails.

If you haven't registered yet, you can sign up quickly via the registration page, then return to ask any follow-up questions. Also, consult our FAQ for details on fees, security, and market access.

Contact via Email

For questions about account verification, deposits, or withdrawals, please email us using the address below. Clearly mention your subject (e.g., “Withdrawal Pending,” “2FA Issues,” “Fee Inquiry”).

[email protected]

Typical Reply Times

Most messages receive a first reply within a few hours. During busy periods or when verifying payments, response times may be longer; you’ll be updated when there’s progress.

Start Trading Today

Create your account within minutes — no phone call needed. After signing up, support is here to help you navigate the platform and initial risk configurations.

Common Support Areas

Account Setup and Email Verification
Deposits, Payment Options, and Associated Charges
Withdrawals: Processing Times, Status Updates, and Required Documents
Security Measures: Two-Factor Authentication, Sessions, and Device Permissions
Navigating Charts, Alerts, and Automated Features

Support Hours

Support is available around the clock for all channels listed here. Non-urgent queries submitted outside busy hours are usually answered within one business day.

View Complete FAQ

Reminder: Trading carries a risk of capital loss. Support explains how Jana Capital works; it does not provide personalized investment recommendations.