Confidential handling for your personal data

This policy explains how Jana Capital (“we”) gathers, uses, stores and safeguards personal data when you browse our website, open an account or use our trading and support services. It should be read alongside the Terms of Use and covers visitors as well as registered users.

Personal information we may receive

We may collect your name, contact information such as email and telephone number, country of residence, IP address, selected technical connection details, account settings, and information submitted in forms, support enquiries, or payment checks. Certain details are needed to open and administer your account, including deposits and withdrawals, while others help protect access and maintain reliable service operation.

Why we process your information

• Open, confirm and administer your account
• Provide access to the platform, charts and support team
• Meet legal and compliance requirements, including measures against fraud
• Strengthen service performance, detect misuse and protect active sessions
• Deliver essential account updates, including deposit status and planned maintenance notices

Measures used to protect your data

We apply technical and organisational safeguards that reflect the risks we identify, including SSL-encrypted communications, access permissions, records of sensitive actions and, where offered, two-factor authentication. No security measure provides an absolute guarantee, so please contact [email protected] without delay if you notice an unfamiliar login or activity.

Your options and data rights

Within the limits set by applicable law, you may ask to access, correct, restrict or erase your personal data, and you may object to specific processing activities. Please email [email protected] from the address associated with your account, with the subject “Request concerning my rights”. We may reasonably verify your identity before handling the request.

Retention periods and external providers

We keep personal information only for the period needed to deliver the service, meet legal requirements and handle possible disputes. Selected specialist providers, including hosting, payment and transactional messaging partners, may handle limited information for us under contractual directions and suitable security requirements.

Cookies and session details

Our website may rely on cookies and comparable tools to preserve sessions, identify possible security concerns and compile combined audience statistics. Browser settings can block some cookies, although this may affect functions such as logging in or retaining your preferences.

Questions about privacy?

If you need clarification about this policy or wish to use your data rights, contact us at [email protected]. We will seek to respond clearly within a suitable period, subject to any checks that may be required.