Help centre
Key information to review before starting
Before registering or adding funds to your Jana Capital account, read this guidance on sign-up, information security, charges, automation, withdrawals and available markets. Trading carries the possibility of capital loss, and no return is assured. Save the confirmation summaries so you can refer back to costs and expected processing times.
Complete the required details, verify your email, and add the minimum deposit of £250 to activate access. You can then view live quotes, use risk controls, explore AI-supported insights and review the platform. Check all fees before submitting an order, and never commit more than you can afford to lose. For assistance, visit the Contact page.
Protection measures include SSL encryption, two-factor authentication and payment services that have been verified. Account information is processed under robust data-security procedures. These safeguards help protect access and transfers, but they cannot eliminate market exposure: an unfavourable price move can reduce your capital.
Before you approve a deposit, withdrawal or trade, any relevant charge is displayed for review. After confirmation, no undisclosed fee is added. Check the transaction summary, including the expected processing period, so you know the cost and timing of the transfer.
Yes. AI-supported tools may assist with setting up bots around your chosen risk preferences, and you can also place orders yourself. Execution rules, limits and stop-loss levels remain under your control. Automation can reduce routine work, but it cannot guarantee results or prevent losses. The management method can be changed at any time.
In your dashboard, select Withdrawals and choose card, bank transfer or e-wallet. Most requests are completed within 1 to 3 business days. Any relevant charge and the expected completion period appear before you submit the request. If the status has not changed by the stated deadline, contact support with your account email and request reference.
No prior trading background is required. Jana Capital offers guided onboarding, learning materials and practical support features for gradual progress. More experienced users can use advanced charts and tailored risk controls. At every level, read the terms carefully, act prudently and reach out to the support team, which is available 24/7, when necessary.
A single account lets you review cryptocurrencies, foreign exchange, shares and commodities through refreshed pricing and analytical tools. You may manage positions manually or select from available automation features. Since the instrument list can change, sign in to confirm which markets are currently offered.
Help is available around the clock for account, deposit, withdrawal and feature enquiries. The Contact page lists the team email, while registered users can open a support ticket from their account area. Requests linked to an active transaction are handled as promptly as possible. Do not disclose your password or 2FA codes in reply to an unexpected message.
Need further details about opening an account, charges or account security?
Reach support