Help Center
Commonly Asked Questions
Prior to opening an account or adding funds at Jana Capital, review these comprehensive details on registration, security, fees, automation, withdrawals, and supported markets. Remember, trading carries risk of capital loss without guaranteed returns. Keep all transaction summaries for clear cost and timing information.
Register with your basic details, confirm your email, and fund your account with at least min. £250. This grants you access to live charts, risk management tools, AI-driven signals, and a step-by-step onboarding experience. Review displayed fees before each trade and invest only what you are comfortable risking. If you need help at any point, reach out via the Contact page.
Our platform employs SSL encryption, two-step verification, and trusted payment processors. We manage account information under strict privacy standards. While technical safeguards secure data and access, market risks remain: asset values can fluctuate and investments may decline.
All costs linked to deposits, withdrawals, and trades appear before you confirm transactions. No additional charges will be added afterward. Always review the summary displayed, including processing durations, to maintain full awareness of your actual transaction expenses.
Absolutely. You can configure AI-powered bots tailored to your risk tolerance or trade manually. You maintain full control over parameters, limits, and stop-loss settings. Automation enhances speed but does not ensure gains or prevent losses. Switching between manual and automated modes is available anytime.
Initiate withdrawals from your dashboard. Processing usually requires 1 to 3 business days depending on your chosen method—cards, bank transfers, or e-wallets. Fees and timing are visible prior to confirming. Keep a record of your request and contact support if the status exceeds the indicated timeframe. Providing your account email and reference number helps expedite assistance.
No. Jana Capital offers guided onboarding, tutorials, and assisted tools to progress at your own pace. Experienced traders will also find advanced charts and risk controls. Whatever your level, start cautiously, read the terms, and use 24/7 support if in doubt.
Track cryptocurrencies, forex, stocks, and commodities all within one platform offering real-time data and analysis tools. Select manual or automated trading based on your preference. Available instruments may vary; verify the current list by logging in.
Our support team is available around the clock for questions about your account, deposits, withdrawals, or platform features. Access support email via the Contact page or submit tickets from your account dashboard. We prioritise urgent queries tied to active trades. Never disclose your full password or 2FA codes in response to unsolicited contacts.
Need further clarification on fees, security, or registration?
Reach Out to Support